Question 1

Which customer situations are in scope?

Accepted Answer

LeadBack AI focuses on two follow-up moments: a new landscaping inquiry that did not get a reply, and an estimate that has not become a booking. The setup is for one follow-up workflow, with its scope approved by the business owner.

Question 2

What do I approve before anything is used?

Accepted Answer

You review the proposed workflow and message approach before it is put into use. Timing, wording, consent, opt-outs, and required tool connections are discussed with you first; messaging is not enabled until it is configured and you approve it.

Question 3

Who handles a reply that needs a person?

Accepted Answer

Your team handles replies that need judgment, such as answering a customer question or confirming availability. The workflow includes a human handoff, and LeadBack AI includes a person for setup and ongoing support.

Question 4

What are the current Founding and Standard prices?

Accepted Answer

Founding is $149 for one-time setup, then $99 per month. Standard is $249 for one-time setup, then $149 per month. A connected tool or messaging service may have a separate fee; any such costs are reviewed with you before it is enabled.

Question 5

Does the service guarantee bookings or revenue?

Accepted Answer

No. A follow-up workflow can help organize the next step, but a prospect decides whether to respond or book. No booking or revenue outcome is promised.

Question 6

Are SMS, voice, CRM, and calendar capabilities available now?

Accepted Answer

No. SMS, voice, CRM, and calendar capabilities are unavailable until each specific tool is connected and tested. We review whether a connection is suitable and discuss any separate cost before enabling it.

Question 7

Do I have to replace the tools my business already uses?

Accepted Answer

The workflow can be planned around tools you already use when they can be configured responsibly. We confirm what is workable before setup; an unconnected or untested tool is not treated as an available capability.

What to know before the first follow-up.

Service scope

People & decisions

Pricing & outcomes

Tools & readiness